INSURANCE-CLAIMS 

Goods always travel at the recipient'w risk. Nonetheless
all shipments are insured "all risks"(basic insurance). If your destination is
not covered you will be notified to take care of insurance.

Upon reception, should you detect any damage you must
take all necessary steps described below, in order to notify
us wjthin 72 hours, so to make a claim in time. Failing to do so,
the Insurance company will reject the claim as overdue, and
you will not be reimburshed.

In general, all goods always travel at the recipient's (buyer's) risk. Nevertheless, all shipments have an “all risks” Insurance coverage. If the Insurance company does not cover your destination--for any reason—you will be notified to insure the goods as they are transported at your risk.

In case of damage in transit your cooperation is critical for making the redress claim to the carrier and the Insurance company in time.

In case you want full insurance coverage of the value of the order (full insurance package) you must pay the corresponding value after contacting the store at [email protected].

Upon reception of the goods, should you detect any damages or squeezes or openings or distortions or any sign of mishandling of the packages, you must do the following:

a)     TAKE SOME SNAPSHOT PICTURES WITH YOUR MOBILE OR CAMERA. (Take shots including the lamp and the packaging in the same picture, as well as some detail pictures of the part that has been damaged) Without pictures we will not accept any damage claim.

b)    Open the parcels, in the presence of the delivering courier agent, and examine to make sure that there are not obvious damages at first sight. If there are REFUSE to accept the goods and notify us immediately by e-mail sending the pictures as well. If everything looks OK at first sight,  you may accept the goods but to make sure that you won’t detect any hidden damages later, make a saving clause, i.e. do the following c)

c)    WRITE above your signature on the transporter’s delivery receipt, that you are    “receiving under the reservation to examine the integrity of its contents because the parcel is damaged” and keep a copy to send us by e-mail or post. You must then immediately examine the luminaire thoroughly and if you find out any defects or breakages or scratches caused in transit, you must notify us by e-mail to
[email protected] sending the pictures too, within the next 72 hours from reception of goods. This deadline is important in order to make a claim in due time to the Insurance company, otherwise they will not accept it as overdue. We will not accept any damage claim after you have accepted the goods without writing the above clause on the receipt and send us a copy and the photographs.

After the 72 hours time-limit you are considered to have accepted the goods in good condition,in tact and OK. Anyway, do not worry, our over 35 years experience shows that damages are very, very ,very rare…almost negligible. All packaging is incredibly durable and tested for international transport.

Do NOT contact the courier or forwarder for any damage. We will do this.

WARRANTY - WARRANTY DESCLAIMER

Goods are covered by two (2) years guarantee
from the date of purchase. Guarantee refers to free
of charge, substitution or spare parts or repair-restoration
whichever
the most suitable and convenient.

Guarantee does not cover, breakages, bulbs, continuously
wearable parts, problems resulting from external causes,
misuses, improper istallation or assembly, modifications
and tampering. (Please see details below). 

The goods are top quality, have undergone multiple strength and safety tests, have been fully and finally checked by the quality controls of the manufacturers before packaging and bear the conformity CE mark. Furthermore they have been tested and approved for compliance and  quality by  various International Suitability-Compliance Institutes ( TUV, SEV, IMQ, KEMA, UL,etc) For this reason they are covered by two (2) years warranty from the date of purchase. Within the guarantee period any defects as a result of faulty materials or poor workmanship will be rectified free of charge.
The guarantee refers to either free of charge substitution of the defected item, or free of charge furnishing of the suitable spare parts or free of charge repair in our premises, if this is possible. We reserve the right and it is to our sole discretion to decide what is the best and the most fair and cost-effective solution for both of us. Nonetheless please always keep in mind that we not only light you, but we… care too……

The guarantee does not cover and we will not be liable for:

• #Parts and materials subject to continuous wear ( for instance bulbs, dimmers, switches etc)
• #Scratches and breakage unless they are due to delivery and must be reported by claim within seventy two(72) hours from reception of goods to be rectified by the Insurance for transport.
• #Problems resulting from external causes such as accidents, abuse, misuse, mishandling, negligence, fire, theft, vandalism, war, civil-war, riot, coup d'etat, terrorism, malignant acts, explosion, earthquake, floods, natural disaster, or any other external causes that have  no relation to product defect.
• #Conditions demonstrating failures resulting from faulty or improper or inadequate or, incorrect installation or assembly, misapplication and abrupt under/over fluctuations in voltage of Electric Power Companies, extreme environmental conditions  beyond those defined in the product specifications, lack of compliance with applicable instructions, mishandling, negligence, transport accident or tampering
• #Also the guarantee is no longer valid (it stops) after any interventions, operations, repairs modifications and  changes in any components of the fixture by any unauthorized person not belonging to our company

Finally and in any case our company will not accept any liability for incurrent costs or collateral damages that might be caused to persons or things because of the above reasons.

WARRANTY DISCLAIMER

The manufacturers and our company disclaim any warranty
resposibility for any damage caused to objects or persons,
deriving from improper use,installation, assembly, mishandling,
negligence or tampering of a product.
The manufactures (so we also) reserve the right of changes and 
improvements of products and documentation, without prior warning.

No manufacturer neither our company will accept any warranty claim or responsibility for any failures, damages or losses to objects or persons, deriving from a poor, wrong or improper use or installation or assembly of a product, or mishandling, negligence or tampering. 

All fixtures must be used for the purpose they have been produced for, and installed only by qualified personnel in the indicated proper way described in the included instructions sheet. i.e. a wall sconce is meant for the wall and should never be installed on the ceiling, or a floor luminaire should be always be free standing and never ,,,fixed on the ceiling, and a ceiling fan should never be placed on the wall.

No matter how decorative or innovative it might seem, always bear in mind that luminaires are electric devices at 220V and emit  high temperatures. Do not try to invent your own way to install or assemble a fixture. Just look in the instructions sheet. All necessary actions are displayed in sketches and pictures so you don’t even have to read….So please be careful, any improper or incorrect use may cause damages, fire or injuries… And unfortunately, some times the damage can be irreversible…..

You have acquired this masterpiece to be happy.. Please keep it that way….

All companies retain the right to change and improve the specifications, features and characteristics of any of their products, including their catalogs and price-lists, without any prior warning.