INSURANCE-CLAIMS 

Goods always travel at the recipient'w risk. Nonetheless
all shipments are insured "all risks"(basic insurance). If your destination is
not covered you will be notified to take care of insurance.

Upon reception, should you detect any damage you must
take all necessary steps described below, in order to notify
us wjthin 72 hours, so to make a claim in time. Failing to do so,
the Insurance company will reject the claim as overdue, and
you will not be reimburshed.

In general, all goods always travel at the recipient's (buyer's) risk. Nevertheless, all shipments have an “all risks” Insurance coverage. If the Insurance company does not cover your destination--for any reason—you will be notified to insure the goods as they are transported at your risk.

In case of damage in transit your cooperation is critical for making the redress claim to the carrier and the Insurance company in time.

In case you want full insurance coverage of the value of the order (full insurance package) you must pay the corresponding value after contacting the store at [email protected].

Upon reception of the goods, should you detect any damages or squeezes or openings or distortions or any sign of mishandling of the packages, you must do the following:

a)     TAKE SOME SNAPSHOT PICTURES WITH YOUR MOBILE OR CAMERA. (Take shots including the lamp and the packaging in the same picture, as well as some detail pictures of the part that has been damaged) Without pictures we will not accept any damage claim.

b)    Open the parcels, in the presence of the delivering courier agent, and examine to make sure that there are not obvious damages at first sight. If there are REFUSE to accept the goods and notify us immediately by e-mail sending the pictures as well. If everything looks OK at first sight,  you may accept the goods but to make sure that you won’t detect any hidden damages later, make a saving clause, i.e. do the following c)

c)    WRITE above your signature on the transporter’s delivery receipt, that you are    “receiving under the reservation to examine the integrity of its contents because the parcel is damaged” and keep a copy to send us by e-mail or post. You must then immediately examine the luminaire thoroughly and if you find out any defects or breakages or scratches caused in transit, you must notify us by e-mail to
[email protected] sending the pictures too, within the next 72 hours from reception of goods. This deadline is important in order to make a claim in due time to the Insurance company, otherwise they will not accept it as overdue. We will not accept any damage claim after you have accepted the goods without writing the above clause on the receipt and send us a copy and the photographs.

After the 72 hours time-limit you are considered to have accepted the goods in good condition,in tact and OK. Anyway, do not worry, our over 35 years experience shows that damages are very, very ,very rare…almost negligible. All packaging is incredibly durable and tested for international transport.

Do NOT contact the courier or forwarder for any damage. We will do this.

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